Terms and Conditions

Effective Date: September 23, 2025

1. Service Description

Kate Crow Life Coaching provides holistic life coaching services, including but not limited to:

Individual life coaching sessions
Group coaching programs
Workshops and live events
Email series and educational content
Online resources and materials

Life coaching is a collaborative process focused on creating solutions, setting goals, and taking action to achieve personal and professional objectives. Coaching is not therapy, counseling, or medical treatment.

2. Client Responsibilities

As a client, you agree to:

Participate actively and honestly in coaching sessions
Complete agreed-upon actions between sessions
Arrive on time and prepared for scheduled sessions
Provide 24-hour notice for session cancellations or rescheduling
Take full responsibility for your decisions and actions
Maintain confidentiality regarding other participants in group settings

3. Coach Responsibilities

Kate Crow agrees to:

Provide professional coaching services to the best of her ability
Maintain client confidentiality (subject to legal limitations)
Be present and focused during coaching sessions
Provide a safe, supportive environment for growth and development
Respect client autonomy in decision-making

4. Payment Terms

Payment is due in full prior to service delivery unless other arrangements are made in writing
All fees are non-refundable once services have commenced
Packages and programs must be paid according to the agreed payment schedule
Late payments may result in suspension of services
All prices are subject to change with 30 days' notice

5. Cancellation and Rescheduling Policy

Individual sessions require 24-hour advance notice for cancellation or rescheduling
Sessions cancelled with less than 24-hour notice will be forfeited
Emergency situations will be considered on a case-by-case basis
Workshop and program cancellations are subject to specific event policies
No-shows will be charged the full session fee

6. Confidentiality

All information shared during coaching sessions is confidential, except where:

Required by law to disclose
Client poses a danger to themselves or others
Client provides written consent for disclosure
Information is already in the public domain

7. Limitations of Liability

Kate Crow Life Coaching and its representatives shall not be liable for:

Any indirect, incidental, or consequential damages
Personal injury or property damage
Business losses or lost profits
Results or outcomes from coaching services
Actions taken or not taken based on coaching advice

Total liability is limited to the amount paid for services.

8. Professional Boundaries

Coaching services do not constitute medical, legal, financial, or therapeutic advice
Kate Crow is not a licensed therapist, counselor, or medical professional
Clients with mental health conditions should consult appropriate healthcare providers
The coaching relationship is professional and maintains appropriate boundaries
Personal relationships outside of coaching are discouraged

9. Intellectual Property

All materials, content, and methodologies provided by Kate Crow remain her intellectual property. Clients may not:

Reproduce or distribute coaching materials without permission
Use proprietary methods for commercial purposes
Record sessions without explicit written consent
Share login credentials for online programs

10. Website Usage

By using katecrow.com, you agree to:

Use the website only for lawful purposes
Not attempt to harm or interfere with website functionality
Respect intellectual property rights
Provide accurate information when required
Not engage in any fraudulent activity

11. Email Communications and Marketing

By providing your email address, you consent to receive:

Service-related communications
Educational content and newsletters
Marketing communications about our services
Workshop and event notifications

You may unsubscribe at any time using the links provided in emails.

12. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to our collection and use of information as described in the Privacy Policy.

13. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, or technical failures.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall be:

First addressed through good faith negotiation
If unresolved, submitted to binding arbitration
Governed by the laws of New York
Resolved in the jurisdiction where Kate Crow's business is located

15. Modifications to Terms

These Terms may be updated periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of new Terms.

16. Termination

Either party may terminate the coaching relationship at any time with written notice. Upon termination:

All outstanding fees become immediately due
Confidentiality obligations remain in effect
Access to online materials and programs may be revoked
No refunds will be provided for unused sessions or programs

17. Entire Agreement

These Terms constitute the entire agreement between you and Kate Crow Life Coaching regarding the use of our website and services, superseding all prior agreements or understandings.